Kindly review the salon terms and conditions below. Please note that by booking an appointment you are accepting the terms and conditions of our salon policy.
APPOINTMENTS
Please arrive 10 minutes prior to your treatment. Late arrival will result in a shortened treatment time, however treatments will still be charged at full price.
If you are new to the salon please arrive 10 minutes before your appointment time. This will give you plenty of time to check in and prepare for your treatment. Arriving late may reduce the time available for your appointment, as we strive to complete each session on schedule to respect the next client’s booking.
We fully understand that sometimes being late is outside of your control. If you are running late please contact Olivia as soon as possible by phone to be advised on the best course of action.
We will always do our best to accommodate late arrivals (within 10 minutes after your appointment) by performing the most complete treatment possible in the time remaining. (Does not include brow appointments or treatments less than 15 minutes long)
Unfortunately, arriving 10 minutes after the scheduled time of your appointment will result in the cancellation of your appointment, our cancellation policy will apply.
CANCELLATIONS
To cancel or change an appointment a minimum of 72 hours notice is required or 50% of your treatment cost is forfeited. Appointments cancelled or missed on the day will be charged the full amount of the treatment cost .
Appointments moved more than once will be charged a booking fee of £30, which is non-refundable.
DEPOSITS
We reserve the right to request a deposit in order to secure an appointment. Any changes to the appointment must be made in accordance to the cancellation policy.
PRICES
All pricing subject to consultation. Our prices are subject to change without notice.
REFUSAL OF TREATMENT
We reserve the right to refuse to serve any client without reason. Clients who become verbally or physically aggressive will be asked to leave and we may consider contacting the authorities.
TREATMENT AFTERCARE
Please refer to the aftercare for all services on the treatment aftercare page. Please follow the aftercare stated to maintain results. The results from each treatment will differ from client to client. Further treatments may be required to achieve the realistic results explained in the consultation.
CLIENT CONSULTATION FORMS
All new clients will be requested to complete a Client Consultation form before our therapists can perform any treatments on you. Failure to do so will result in us refusing to perform your treatments. Please advise us of any health conditions, allergies, or injuries that could affect your service when completing this form. You are responsible for letting us know of any changes in your circumstances before your treatment goes ahead. We also reserve the right to ask you to complete the Client Consultation form every 12 months so that we can update our records.
Personal details taken from clients during consultation procedures are protected under the Data Protection Act.
PATCH TESTING
Patch testing is required for certain treatments and must be completed before your appointment. We reserve the right to refuse any treatment that requires a patch test if it has not been completed 24/48hrs prior to your appointment. Failure to complete a patch test before your appointment will result in cancellation and our cancellation policy will apply.
AGE RESTRICTIONS
You must be 18 years or over to receive treatments or parental consent will be required. We reserve the right to refuse to perform treatments on any guest who is under the age of consent.